Frequently Asked Questions

 In case your vehicle is not functional, fret not as we may still be able to transport it, as long as it has the ability to roll, steer, and brake. Additionally, the vehicle must possess a set of keys and must not display any obvious fluid leakage.

It is important to note, however, that transporting inoperable vehicles incurs a significantly higher cost. The price may double, depending on the vehicle's condition and the route of transportation. This is because handling inoperable vehicles requires drivers with specialized skills and expertise. It also requires trailers that are equipped with winches to pull and secure the vehicle. In some cases, a tow truck may be necessary to load and unload the vehicle.

Please consider that the extra expenses for shipping inoperable vehicles are a result of the additional resources required to ensure the safe and proper handling of your vehicle during transportation.

 The duration of vehicle shipping depends on the destination you are shipping to. Certain locations may take longer than others due to the routing and distance. Various other factors such as weather, traffic, construction along the route, and holidays may also impact the shipping time.

We understand the significance of time and thus provide an approximate time frame for both pick up and delivery when you obtain an instant quote on our website. This allows you to plan and prepare accordingly.

Please note that while we strive to ensure timely delivery, unforeseen circumstances beyond our control may sometimes cause delays. Nonetheless, we do our utmost to keep you informed and updated throughout the entire shipping process.

 In the event that you suspect damage occurred to your vehicle during transit, it is important to contact our dispatchers within three days of delivery. To facilitate the process, we request that you provide us with detailed photos of the damage.

Once we receive your complaint, our dedicated Damage Claims Manager will contact you to address your concerns. Please rest assured that while damages during transit are infrequent, we take such claims seriously and will take prompt action to address any issues you may have.

We strive to provide top-notch service and ensure that your vehicle arrives at its destination safely and securely. In case of any unexpected incidents, we are committed to resolving the matter efficiently and to your satisfaction.